Queensland Urban Utilities won the award Special Achievement in Geographic Information System (GIS) at the Esri User Conference in San Diego, California on 30 June.
Q-Hub integrates utility data in real time to provide a holistic view of Queensland Urban Utilities’ AU$5 billion infrastructure network, which allowed staff to make better decisions.
Queensland Urban Utilities provided water and sewerage services to over 1.4 million customers throughout south east Queensland.
Queensland Urban Utilities CIO Nina Du Thaler said “We were up against more than 10,000 organisations across the globe, so this award is a real honour.
“We’re extremely proud of our Q-Hub technology, which brings together different data sources via one integration hub that all staff can see in real time.
“Whether it’s a field worker viewing a map of the network on their tablet, a despatcher co-ordinating crews or a call centre agent answering customer enquiries – they can all access the same up-to-date information and speak the same language.”
Q-Hub has attracted interested from other utility companies looking to introduce similar technology to save money.
It enabled Queensland Urban Utilities to track their work vehicles which meant they could more efficiently manage emergencies and faults in the network.
“We can easily identify areas where multiple jobs are affecting multiple customers, indicating a potentially wider issue requiring action.
“We can then also visualise the most suitable crew to despatch based on proximity, skill set and equipment on board.
“Having information available in real-time is a crucial leap forward, because it means we can better serve our customers.”
Queensland Urban Utilities was the only Australian company to win receive an award at the conference.
Ms Du Thaler received the Utilities CIO of the year at the 4th Annual iT News Benchmark Awards earlier this year in Melbourne.
For more information visit the Queensland Urban Utilities website.
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