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Tower banner July, August (right)

New GM joins CWW

City West Water has appointed Rohan Charrett as the new General Manager of Customer Experience.

Following an extensive recruitment search, Mr Charrett will join CWW in the position on 3 August 2020, bringing with him extensive experience in both the telecommunication and utilities sectors.

Mr Charrett will be responsible for ensuring CWW delivers exceptional services to both residential and business customers across its channels – including a multi-skilled customer contact centre, customer engagement, digital services and hardship programs.

CWW Managing Director Maree Lang said she looks forward to welcoming Mr Charrett to the company next month.

“Rohan comes to CWW with a wealth of technical expertise and leadership capabilities that will inspire others and nurture development and growth,” she said.

In his most recent role at Jemena, Mr Charrett led, developed and implemented an integrated customer experience program for the company.

Additionally, Mr Charrett has led several large global customer service teams, driving significant improvements for both customers and employee experience. 

For more information visit the CWW website.

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