Yarra Valley Water (YVW) has begun using MuleSoft’s integration platform to optimise its operations.
MuleSoft’s Anypoint Platform™ has so far been used to enhance YVW’s Fault Calls Interactive Voice Response (IVR) call handling system, with application programming interfaces (APIs) built to automate data sharing and allowing customers to self-service critical information about interruptions and outages.
YVW performs around 100,000 lab tests per year on its water supply, recycled water supply, wastewater networks, wastewater treatment plants and receiving waterways, and MuleSoft’s integration has now allowed these results to feed directly from the laboratory into YVW systems in real time.
YVW General Manager Service Futures Glenn Wilson said modern challenges in the water sector required new and innovative ways of doing things.
“YVW’s work with MuleSoft represents a key strategic relationship, with their platform ultimately becoming the cornerstone of our future technology roadmap —in effect the glue that brings all of our different components together through an API-led approach,” he said.
For more information visit the YVW website.
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