Consolidating KOR’s existing pre-delivery, servicing, and spare parts locations into one site, was an important consideration for the executive team when planning to accommodate customer requirements and future growth.
Importantly, distribution capability will increase, and further reductions in delivery times made as the facility is strategically positioned next to major freeway arteries for faster transport times. Receival from OEMs and parts dispatch to other KOR and customer sites is managed through this centralised location
KOR’s recent agreements with key US part suppliers – brush heads from the Alamo Group and sewer hoses from Piranha – means the purpose designed and built space of over 750m2 is now a dedicated home to over 10,000 individual spare parts for Cappellotto industrial vacuum trucks & Schwarze sweepers.
A pick, pack and dispatch capability are facilitated by a new inventory management system that delivers higher accuracy and faster stock sorting. KOR is continuing to develop new processes and innovate to ensure industry best practices are in place to meet increased market demands.
Spare parts are also distributed to KOR branch offices in NSW, Queensland, WA and SA and also to Hamilton in New Zealand which will deliver quicker customer turnaround times. The KOR mobile service vans, which are currently operating in Victoria, will soon enter the NSW market followed by QLD later in the year, are also fully equipped with a range of spare parts
This means, that whether customers Cappellotto or Schwarze trucks are serviced in-house or by the mobile service vans, KOR’s qualified technicians will always be able to replace any parts carried in stock on the vans. Getting customers trucks back operating as quickly as possible and reducing downtime is a priority.
The spare parts and support team also assemble pre-delivery accessory packs that are ready to accompany any new purchases of both Cappellotto and Schwarze equipment.
Besides spare parts, KOR also stock a range of quality OEM accessories kept onsite that includes Keg & Duebre nozzle ranges, Uraca water pumps, a range of jetting and vacuum hoses, TST high pressure safety equipment, Vanguard sewer equipment and sanitation tool, and Southland tools equipment.
There is no doubt that with the investment made in having a contemporary Operations and Engineering Centre inclusive of a national parts warehouse that KOR will continue to drive continuous improvement and excellence in customer service to keep operations running.
For more information visit KOR.
This article featured in the June edition of Trenchless Australasia.