Introducing the IBAK Australia team

Since 2014, IBAK Australia has continuously supported the German manufacturer’s clientele with unwavering commitment.

Despite working in unseen underground, IBAK systems have visible success. The sewer inspection and rehabilitation systems are used all over the world, including in Australia.

The company offers a wide range of products including portable and truck mounted CCTV and cutter systems as well as pushrods. All necessary spare parts are available locally to ensure a fast and flexible response to customer requirements.

With its very own subsidiary in Sydney, IBAK ensures the high standard of its service and quality can be directly supplied to customers in Australia and New Zealand.

The close-knit IBAK team in Australia has stayed together since its inception. The team’s proactive contributions have been instrumental in enhancing the reputation of the IBAK brand and ensuring customer satisfaction within this market segment.

Over the years, IBAK has built a solid and strong business partnership with the Australian market.

USB AUS/IBAK sales manager Shannon Moroney. Image: IBAK Australia

Through continuous efforts, the company has established an extensive network of IBAK users in this market. This partnership is based on shared values, a clear understanding of the needs and requirements of the market and a consistent focus on quality and customer satisfaction.

Through training, support and continuous product development, the IBAK team has helped ensure that customers in Australia can access quality technology and achieve their business goals.

IBAK’s Australian team consists of three important pillars – Sales, Sales Office, and Service Centre, with all three important parts building one strong unit.

USB AUS/IBAK sales manager Shannon Moroney is the newest team member, but not at all new to the industry.

With 14 years of industry experience, he joined IBAK in early 2023. He services all of Australia showcasing the best tools and technology in the industry, and provides customers with technical support, from product demonstrations to time critical events.

“The best part of my role is building connections and helping customers experience the capabilities of IBAK products.” Moroney said.

For him it is essential to be on the road to present the IBAK products in real life environment, where they perform best.

IBAK’s Service Centre is located in Silverwater, New South Wales. The company’s technicians make a significant contribution to the quality of the products and play a key role in providing customers with high-quality services and technical support.

IBAK technician Paul Le, who has been with IBAK for many years, said he has developed a deep familiarity with the company’s products.

“Over the years I have developed a deep affinity with our products and always aim to keep my knowledge of the entire IBAK product portfolio up to date,” Le said.

“There is nothing better than being a reliable partner to our customers.”

IBAK Australia head technician and service manager Ibrahim Keranovic or “Ibbi”, as he is known to the company and its customers, has seen IBAK Australia grow over the years from day one.

He is passionate about the products and offers a wealth of industry experience and technical expertise.

Supported by Le, who is also the company’s ILSA software and WinCan specialist, the IBAK service team ensures that repairs are completed efficiently, and any damaged equipment is back in the pipe in no time.

Another valuable member of the IBAK Australia team is office manager and sales admin Adina Stamm, who has worked at the company since 2015.

She ensures everything runs smoothly behind the scenes and liaises closely with the parent company in Germany. A master of multitasking and wearing many hats, especially when running an office, where the main company sits on the other side of the planet.

IBAK is proud of its achievements and looks forward to continuing to expand and deepen its activities in Australia in the future.