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Leading the way with comprehensive support

Pipe Core support

Customers are finding unparalleled support and expertise through Pipe Core, a leading trenchless supplier dedicated to empowering its customers with top-notch solutions and comprehensive assistance.

Central to Pipe Core’s philosophy is its commitment to providing extensive support to its customers as a supplier.  

Whether it is through training, on-site installation support or guidance in material and equipment selection, Pipe Core offers a full circle of service covering all facets of the supply chain for customers. 

This can be seen through the company’s partnership with SAERTEX multiCom® GmbH, in which Pipe Core is the exclusive distributor of its products in Australia and New Zealand.

SAERTEX multiCom® GmbH offers a portfolio of fiberglass-reinforced liners for wastewater and supply lines, such as the SAERTEX-LINER® H2O. 

This collaboration has brought together cutting-edge products and localised support, through the presence of SAERTEX multiCom GmbH business development manager Katharina Helming. 

A seasoned expert who serves as a crucial link between SAERTEX multiCom GmbH and its Australian and New Zealand customers, Helming’s wealth of knowledge allows her to provide tailored support to customers. 

Through her support, Helming guides clients towards the most suitable solutions for their specific project needs and challenges by providing tailored material and equipment recommendations. 

“Whether it’s selecting the right products or optimising installation processes, we want to ensure that customers receive personalised support at every stage of their project,” Helming said. 

“Through our collaboration with Pipe Core, we can ensure our customers can access this level of support.” 

Pipe Core support
Potable water liner being installed. Image: SAERTEX multiCom®

Recognising the importance of education and training, Pipe Core supports its customers through comprehensive documentation provided by SAERTEX multiCom, including detailed installation manuals, insightful case studies, and supportive marketing materials.

This wealth of information empowers clients with the knowledge they need to make informed decisions and ensure successful project outcomes. 

Another example of supporting the trenchless industry is seen through SAERTEX multiCom GmbH providing on-site installation support.  

“Pipe Core offers additional support by deploying an application engineer from SAERTEX multiCom GmbH’s global technical team on high-risk or high-value projects, or when installers need support on-site,” Helming said. 

“The application engineers are really hands-on and can help customers on site, depending on how complex a project is. 

“We often use this secondary on-site support as additional training for the installation crew. It allows us to observe their methods and provide tips and tricks to streamline processes and make tasks easier.” 

This personalised approach ensures customers receive the support they need to overcome any installation challenges and achieve optimal results.

Pipe Core also sets itself apart by offering comprehensive training programs, allowing installers to become certified professionals. 

Led by Helming for theoretical education and supported by application engineers for practical training, these programs equip installers with the skills and knowledge necessary to excel in their field. 

First joining SAERTEX multiCom GmbH as an Assistant in Product Management, Helming has worked her way through the company to her current role. 

She said the support from the company as well as the comradery of the trenchless industry, has allowed her to grow and experience new opportunities, as seen through her work with Pipe Core. 

“I’ve worked with SAERTEX multiCom for nearly eight years now and it is still my first employer, and that’s just a reflection of the industry,” Helming said. 

“Especially here in Australia through Pipe Core, everybody has been very warm and welcoming to the fact that they have someone here from the manufacturer.” 

Pipe Core support
Application engineers from SAERTEX multiCom can be deployed for high-risk or high-value projects. Image: SAERTEX multiCom®

With Pipe Core’s diverse mix of employees and being in the notable position of more than 50 per cent females in the company, Helming said this reflects the company’s inclusive environment and culture. 

“I think that mix makes it really interesting and supportive for customers,” she said. 

“SAERTEX multiCom and Pipe Core are definitely family orientated businesses, and you can feel that family spirit in both.” 

With a personal touch to providing customer support, the company offers a full-service approach that sets it apart from other distributors. 

By empowering customers with knowledge, expertise, and continued support, Pipe Core and SAERTEX multiCom are driving innovation and excellence in the trenchless technology industry.

For more information, visit Pipe Core’s website.

This article featured in the June edition of Trenchless Australasia. 

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